CUSTOMER SUCCESS & RETENTION STRATEGY
Starting at
$
30
/hrAbout this service
Summary
I help SaaS businesses reduce churn, improve customer satisfaction, and increase retention by designing customer success workflows, onboarding processes, and engagement strategies tailored to their users. I focus on data-driven insights and automation, ensuring your customers stay engaged and drive long-term revenue.
What's included
Customer Success Playbook
A structured guide for onboarding, engagement, and retention best practices.
Automated Customer Journey Mapping
A step-by-step framework to improve user activation & reduce churn.
Churn Analysis & Retention Strategy
A report with data-backed insights to enhance user retention.
Skills and tools
Customer Success Manager
Google Analytics
HubSpot
Notion
Zendesk
Industries
SaaS
B2B
B2C