Customer Experience
Erika Torres
(0)
Starting at
$
36
/hrAbout this service
Summary
Leveraged product knowledge & company wide B2C sustainability initiatives to maintain positive customer experience.
Contributed to the documentation of new SOPs.
Maintained a personal CSAt score above 85%.
Maintained Updated knowledge of PCI compliance regulations & product lifecycle.
What's included
Customer Support
Served as the first point of contact for customer support inquiries via phone & Zendesk ticketing system.
Skills and tools
Customer Support Representative
Gmail
Zapier
Zendesk
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