Summary

FAQs

• Who is eligible for this support package?

  To be eligible for this service, your website must have been a continuation from my other services ie. designed and developed by me.

• What is included in the FramerCare package?

  The package includes content updates, performance monitoring, bug fixes, and updates to ensure your website remains secure, up-to-date, optimised, and functional.

• Can I request additional features or changes to my website under the care package?

  The care package primarily covers tech support tasks. Any additional features or significant changes can be discussed separately, and I'll provide a quote for the extra work.

• Is the maintenance and care package mandatory, or can I opt out at any time?

  Whilst it is highly recommended for optimal website health like an insurance policy, you are not obligated to continue. You can opt-out at any time, although it is a risk on your website's well-being.

• How do I report issues or request changes to my website?

  You can report issues or request changes through a designated communication channel / ticketing system.

• Does this ongoing support include SEO support?

  No, the ongoing support does not include SEO support. Whilst guidance on best SEO practices are recommended for improving certain aspects of your website's SEO, handling detailed SEO strategies and ongoing optimisation is a specialised service. Please consult with an SEO expert for a comprehensive approach tailored to your specific needs and goals. The focus of this package is primarily on the technical support, CMS updates, and general performance of your website.