Keith Customer Support for Seamless Customer Experiences
Starting at
$
25
/hrAbout this service
Summary
I provide dedicated support that's both prompt and personalized, ensuring every customer receives the attention they deserve, with a commitment to resolving issues effectively and maintaining satisfaction.
Process
Initial Contact and Greeting.
Active Listening and Understanding.
Problem Assessment and Resolution.
Implementation of Solution.
Follow-up and Confirmation.
Closing the Interaction.
Documentation and Feedback.
What's included
Documentation
Comprehensive documentation outlining customer service processes, procedures, and best practices.
Compliance Documentation
Compliance documents related to customer service regulations, if applicable.
Feedback Mechanisms
Mechanisms for collecting and analyzing customer feedback to continuously improve service delivery.
Customer Service Improvement Plan
Recommendations for continuous improvement based on project findings and outcomes.
Quality Assurance Guidelines
Guidelines for monitoring and maintaining service quality, including methods for feedback and improvement.
Skills and tools
Technical Support Specialist
Customer Success Manager
Customer Support Representative
Avaya
DocuSign
Gmail
Google Calendar
Zoom
Industries
Telecommunications
Google
Hotel
Work with me