Customer Support Representative | Ticket Management & Live Chat ANTHONIA AZI
I provide efficient, text-based customer support, specializing in live chat management and Zendesk/HubSpot ticketing systems. I focus entirely on front-facing customer messaging and platform navigation, ensuring clear communication, fast response times, and organized queues.
Core Specializations:
Platform Navigation: Comfortable operating in HubSpot and Zendesk environments (including Sandbox testing) to track, update, and close customer tickets.
Live Chat & Messaging: Managing high-volume incoming chat queues to deliver clear, accurate responses directly to users.
Queue Optimization: Efficiently routing and sorting conversations, resolving straightforward requests immediately, and escalating complex issues to the correct internal teams.
Starting at$25 /hr
Tags
HubSpot
Zendesk
Community Support Specialist
Customer Support Representative
Customer Service
ticketing systems
written communication
Service provided by
ANTHONIA AZI Douala, Cameroon
Customer Support Representative | Ticket Management & Live Chat ANTHONIA AZI
Starting at$25 /hr
Tags
HubSpot
Zendesk
Community Support Specialist
Customer Support Representative
Customer Service
ticketing systems
written communication
I provide efficient, text-based customer support, specializing in live chat management and Zendesk/HubSpot ticketing systems. I focus entirely on front-facing customer messaging and platform navigation, ensuring clear communication, fast response times, and organized queues.
Core Specializations:
Platform Navigation: Comfortable operating in HubSpot and Zendesk environments (including Sandbox testing) to track, update, and close customer tickets.
Live Chat & Messaging: Managing high-volume incoming chat queues to deliver clear, accurate responses directly to users.
Queue Optimization: Efficiently routing and sorting conversations, resolving straightforward requests immediately, and escalating complex issues to the correct internal teams.
$25 /hr