Customer Happiness through Support & Experience by Steven CarletonCustomer Happiness through Support & Experience by Steven Carleton
Customer Happiness through Support & ExperienceSteven Carleton
Cover image for Customer Happiness through Support & Experience
As a Customer Experience executive, I view the entire journey of a customer’s interaction with a company/brand to identify and create moments of delight. This translates to increased loyalty and share of wallet.

What's included

Contact Center Touch Points
Thorough analysis of customer touch points with contact center, sentiment data, improvement opportunities, metrics definition and tracking.
Steven's other services
Cover image for Get it done right the first time, on time
Get it done right the first time, on time$100 /hr
Starting at$75 /hr
Tags
Genesys
HubSpot
Microsoft Dynamics 365
Salesforce
Zendesk
Customer Success Manager
Customer Support Representative
Market Researcher
Service provided by
Steven Carleton Phoenix, USA
Customer Happiness through Support & ExperienceSteven Carleton
Starting at$75 /hr
Tags
Genesys
HubSpot
Microsoft Dynamics 365
Salesforce
Zendesk
Customer Success Manager
Customer Support Representative
Market Researcher
Cover image for Customer Happiness through Support & Experience
As a Customer Experience executive, I view the entire journey of a customer’s interaction with a company/brand to identify and create moments of delight. This translates to increased loyalty and share of wallet.

What's included

Contact Center Touch Points
Thorough analysis of customer touch points with contact center, sentiment data, improvement opportunities, metrics definition and tracking.
Steven's other services
Cover image for Get it done right the first time, on time
Get it done right the first time, on time$100 /hr
$75 /hr