Customer Experience ConsultantRita Batalha
Bringing 15 years of experience in project and programme management gained from working in management consulting and digital agencies.
Passionate advocate for transformation, change, and innovation.
What's included
Customer Experience Strategy
- Develop a customer experience strategy, including capability assessment and operating model to enhance customer experience and engagement across DTC, content websites, and social media.
Customer Experience Strategy - Implementation Roadmap
- Develop a customer experience program roadmap with feasible workstreams, owners, milestones, and pilots for testing before expanding at scale.
Measurement Framework
- Create a measurement framework with detailed metrics to monitor and optimise performance over time.
Stakeholder Management
- Collaborate with cross-functional teams within the business to ensure viability and feasibility.
Rita 's other services
Contact for pricing
Tags
Adobe Analytics
Google Analytics
Salesforce
Advisor
Consultant
Program Manager
Service provided by
Rita Batalha London, UK
- 5.00
- Rating
- 5
- Followers
Customer Experience ConsultantRita Batalha
Contact for pricing
Tags
Adobe Analytics
Google Analytics
Salesforce
Advisor
Consultant
Program Manager
Bringing 15 years of experience in project and programme management gained from working in management consulting and digital agencies.
Passionate advocate for transformation, change, and innovation.
What's included
Customer Experience Strategy
- Develop a customer experience strategy, including capability assessment and operating model to enhance customer experience and engagement across DTC, content websites, and social media.
Customer Experience Strategy - Implementation Roadmap
- Develop a customer experience program roadmap with feasible workstreams, owners, milestones, and pilots for testing before expanding at scale.
Measurement Framework
- Create a measurement framework with detailed metrics to monitor and optimise performance over time.
Stakeholder Management
- Collaborate with cross-functional teams within the business to ensure viability and feasibility.
Rita 's other services
Contact for pricing