Customer Experience Consultant

Rita Batalha

(1)

Contact for pricing

About this service

Summary

Bringing 15 years of experience in project and programme management gained from working in management consulting and digital agencies. Passionate advocate for transformation, change, and innovation.

What's included

Customer Experience Strategy
- Develop a customer experience strategy, including capability assessment and operating model to enhance customer experience and engagement across DTC, content websites, and social media.
Customer Experience Strategy - Implementation Roadmap
- Develop a customer experience program roadmap with feasible workstreams, owners, milestones, and pilots for testing before expanding at scale.
Measurement Framework
- Create a measurement framework with detailed metrics to monitor and optimise performance over time.
Stakeholder Management
- Collaborate with cross-functional teams within the business to ensure viability and feasibility.

Recommendations

(5.0)

Ahmed Bensalah

Freelancer • Nov 23, 2024

Recommended

Rita is an outstanding client. She has been incredibly clear about her vision and requirements from the start, making the collaboration process smooth and efficient. I look forward to future projects together!

Skills and tools

Advisor

Consultant

Program Manager