Community Engagement on Social Media Platforms

Liberty Sale

Starting at

600

About this service

Summary

Gathering content for your social media is one challenge, but actively engaging with your community on these platforms adds another item to a business owner's ever-growing to-do list! 📃

The biggest mistake you can make after sharing content on social media is to go silent (particularly immediately after posting!). Your audience longs for and deserves your ongoing presence. Keeping an active voice on social platforms humanises your brand, fosters trust with your followers, broadens your online visibility, and improves the customer experience by promptly addressing questions or concerns!

By availing of this service, you'll benefit from:

✅ Responding to all DMs and comments within 24 hours on all social media platforms

✅ Liking and commenting on relevant and tagged posts within your industry

✅ Keeping track of insights and engagement through detailed logs

Pricing:

🕔 5 hours per week: $600 per month

🕙 10 hours per: $1100 per month

Even if this doesn't align with your budget, feel free to reach out anyway to explore potential collaboration opportunities or a smaller package if needs be.

𝗔𝗿𝗲 𝘆𝗼𝘂 𝗲𝘅𝗰𝗶𝘁𝗲𝗱 𝘁𝗼 𝗻𝘂𝗿𝘁𝘂𝗿𝗲 𝗮 𝗰𝗼𝗺𝗺𝘂𝗻𝗶𝘁𝘆 𝘁𝗵𝗮𝘁 𝘁𝗿𝘂𝗹𝘆 𝗮𝗽𝗽𝗿𝗲𝗰𝗶𝗮𝘁𝗲𝘀 𝘆𝗼𝘂𝗿 𝗯𝗿𝗮𝗻𝗱? 𝗟𝗲𝘁'𝘀 𝗴𝗲𝘁 𝗶𝗻 𝘁𝗼𝘂𝗰𝗵 𝗮𝗻𝗱 𝗿𝗲𝗮𝗰𝗵 𝗼𝘂𝘁 𝘁𝗼𝗱𝗮𝘆!📲

What's included

Customer satisfaction and engagement ✅
Measuring and maintaining a high level of customer satisfaction through positive interactions, resolving issues, and fostering engagement with your brand or business on all social media platforms. Can also direct any customer service queries to the relevant place if necessary.
Personalised interaction within a 24 hour timeframe ✅
Answering all direct messages (DMs) and comments within a specified timeframe, such as 24 hours, to demonstrate attentiveness and respect for customers' inquiries or feedback and providing tailored responses that address customers' specific concerns or questions, enhancing their experience and fostering a sense of connection with the brand.
Proactive outreach and building relationships ✅
Initiating conversations with customers by actively monitoring brand mentions, relevant hashtags, or industry-related discussions, and responding or engaging where appropriate. Cultivating long-term relationships with customers by consistently engaging with them, acknowledging their loyalty, and showing appreciation for their support.
Feedback, monitoring & reporting ✅
Actively soliciting feedback from customers through surveys, polls, or direct inquiries on social media, and using this feedback to improve products, services, or the overall customer experience. Regularly monitoring social media interactions, tracking key metrics such as response time, engagement rates, and sentiment analysis, and providing reports to management to evaluate performance and identify areas for improvement.

Duration

4 weeks

Skills and tools

Customer Support Representative

Social Media Manager

Community Engagement