What's included

• Customer satisfaction and engagement ✅

  Measuring and maintaining a high level of customer satisfaction through positive interactions, resolving issues, and fostering engagement with your brand or business on all social media platforms. Can also direct any customer service queries to the relevant place if necessary.

• Personalised interaction within a 24 hour timeframe ✅

  Answering all direct messages (DMs) and comments within a specified timeframe, such as 24 hours, to demonstrate attentiveness and respect for customers' inquiries or feedback and providing tailored responses that address customers' specific concerns or questions, enhancing their experience and fostering a sense of connection with the brand.

• Proactive outreach and building relationships ✅

  Initiating conversations with customers by actively monitoring brand mentions, relevant hashtags, or industry-related discussions, and responding or engaging where appropriate. Cultivating long-term relationships with customers by consistently engaging with them, acknowledging their loyalty, and showing appreciation for their support.

• Feedback, monitoring & reporting ✅

  Actively soliciting feedback from customers through surveys, polls, or direct inquiries on social media, and using this feedback to improve products, services, or the overall customer experience. Regularly monitoring social media interactions, tracking key metrics such as response time, engagement rates, and sentiment analysis, and providing reports to management to evaluate performance and identify areas for improvement.