Customer Support Representative

Starting at

$

30

/hr

About this service

Summary

About this service
With an extensive experience as a freelance customer support specialist, I will help provide on-demand, attentive and upbeat support to your customers, and ensure prompt resolutions to their inquiries.
What I Offer:
Customer Query Resolution: I'll handle your customers' inquiries and concerns in a fair, timely, and efficient way
Multi-Channel Support: I'm able to provide multichannel support to your customers, using their preferred communication methods like social media, email, and chat.
Order Management Support: I'll make shopping easy for your customers, providing support with product questions and order management.
Customer Feedback Management: I'll collect and share customer feedback insights for smarter product decisions
Product Knowledge Sharing: I will educate your customers on your products or services, helping them make the most of what you have to offer.
Here's What You'll Gain by Engaging me.
You only pay for the support hours you need.
You get the customer support you need, whenever you need it, without long-term contracts.
You get to leverage on skilled customer support resources at a fraction of the cost of a full-time employee.
You're sure to gain Increased customer satisfaction, retention and loyalty
My flexible customer support assistance will help you improve your brand's reputation by delivering top-notch support to your customers. Let's work together to achieve exceptional levels of customer satisfaction.

What's included

  • Service

    I offer flexible, hourly customer success solutions to help your business succeed. For more details, please refer to service description.


Skills and tools

Customer Success Manager
Customer Support Representative
CRM
Microsoft Word
Social Media
Technical Support
Zendesk

Work with me