Customer Journey: I'll ask you to take me through your current customer journey. If your business includes wholesale and distribution, or if you sell strictly DTC e-commerce, this will look different for most businesses. For a DTC e-commerce brand, it may look like starting with any advertising or events, influencers or ambassadors, to your social media, to the homepage of your website, to a product page, to product content, to checkout, and the email flows throughout the journey.