We will collaborate asynchronously with minimal face-to-face meetings as needed. We will communicate through Slack. We ensure clear and transparent communication so there will be no black hole. We work Monday to Friday, excluding Indonesian public holidays, and will accommodate your time zone as closely as possible.

Design request is considered one complete feature or key visual (i.e., login or sign-up flow). In our monthly retainer plan, you can submit as many design requests as you like. We will work on one design request at a time, prioritising each request based on its priority.

We will provide you with a progress update every 2 to 3 business days. Please note that the completion timeline for the project is based on its complexity. The timeline for a full product design can vary significantly depending on the specifics of the project.

We are always open to adjustments, our scope can adapt to fit your project's current needs. We will accommodate the new scope and timeline on your request. To add a video to your site, click the “Insert” button and navigate to the “Media” section. Then, drag and drop a video component onto the Canvas.

Yes! We want you to feel like you have an in-house design team that is fully dedicated to understanding and adapting to your unique needs. and your current workflow, as best as we can. To add a video to your site, click the “Insert” button and navigate to the “Media” section. Then, drag and drop a video component onto the Canvas.

Of course, we will always ask if confidentiality is needed for your project and will gladly sign an NDA with you.

Given the high commitment nature of the project, we are unable to offer refunds. However, our priority is to meet your needs, and we are committed to reviewing the project's direction and making necessary adjustments. To help you assess our collaboration, we provide a 1-week trial for our monthly retainer plan ($750). This allows you to experience our partnership and ensure it aligns with your expectations.