Need senior customer experience leadership without hiring a full-time executive?

As your Fractional Head of Customer Experience, I'll work alongside your team to improve customer satisfaction, optimize operations and build scalable support processes that grow with your business.

With more than 20 years of international experience, I'll help you design better workflows, coach your team, improve KPIs, reduce customer friction and create a customer experience that supports long-term growth.

✔ Ongoing strategic CX guidance

✔ Weekly leadership meetings

✔ Customer support process optimization

✔ KPI review and recommendations

✔ Workflow and automation improvements

✔ Team coaching and best practices

✔ Customer journey improvements

✔ Executive-level operational advice

Ideal for Shopify brands, international eCommerce businesses and fast-growing companies that need experienced customer experience leadership without hiring a full-time Head of CX.

Starting at 8 hours per week, with flexible involvement based on your business needs.