Booking Assistance: Guest support agents help guests navigate the booking process, providing guidance on finding suitable accommodations, understanding listing details, and addressing any concerns or questions related to the booking process.

Reservation Support: Once a reservation is made, guest support assists with any modifications or cancellations, ensuring that guests have a smooth and hassle-free experience with their bookings. They can handle changes to dates, accommodations, or guest details, following the applicable policies and procedures.

Communication and Inquiries: Guest support agents are available to respond promptly to guest inquiries and messages, both before and during their stay. They help clarify any doubts, provide information about the property or location, and address concerns or issues that guests may have.

Problem Resolution: In case of any issues or disputes during the guest's stay, Airbnb guest support is there to help find a resolution. This includes assisting with problems related to cleanliness, maintenance, amenities, or any other concerns that arise during the guest's stay.

Safety and Security: Guest support agents are trained to address safety and security concerns raised by guests. They can provide guidance on safety protocols, handle emergency situations, and ensure that guests feel secure during their stay.

Refunds and Claims: If a guest encounters any problems that warrant compensation or a refund, guest support can help guide them through the process. They assist in assessing the situation, evaluating claims, and facilitating resolutions or refunds according to Airbnb's policies.

Feedback and Reviews: After the stay, guest support may reach out to guests for feedback on their experience. They encourage guests to leave reviews for their hosts, providing valuable insights to the community and helping future guests make informed decisions.