Usability Testing

Tanishq Bafna

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About this service

Summary

Test Plan Document

Background and goals of the usability study

Scope and key tasks that will be tested

Participant criteria and recruitment plan

Methodology including moderated vs unmoderated testing

Outline of test tasks and scenarios for participants

Tools, environment setup and equipment needed

Schedule and timeline for tests, milestones, deliverables

Team roles and responsibilities

Participant Screening Questionnaire

Used to recruit and screen potential participants

Collects info on demographics, familiarity with domain, usage patterns

Qualifies respondents based on test goals, target user criteria

Ensures recruited participants match intended audience

Test Script

Detailed instructions for facilitator to follow during each test session

Introduction and explanation of the process for participant

Exact phrasing for giving tasks and post-task questions

Prompts for guiding participants or providing hints as needed

Ensures consistency across sessions

Task Scenarios

Outlines the real world scenarios participants will complete

Scopes tasks focused on critical site/app workflows

Provides context and nuance to make tasks realistic

Encourages user mindset instead of mechanical execution

Observation Highlights Memo

Summarizes interesting observer insights from conducting sessions

Notes any patterns, recurring issues or areas for attention

Highlights key verbal and non-verbal reactions from participants

Provides analysis apart from direct participant feedback

Findings Report

Comprehensive analysis of results and key takeaways

Summary of notable user behaviors, difficulties, and impressions

Actionable recommendations for design iterations and improvements

Charts/visualizations of quantitative performance data

Themes and representative quotes/verbatim comments from users

What's included

Test plan document
outlines details like goals, scope, methodology, tasks, schedule, participants etc.
Participant screening questionnaire
used to recruit and select test participants that represent target users.
Test script
detailed instructions for facilitating each test session including dialog, tasks, prompts.
Task scenarios
specific use cases and realistic tasks for participants to complete during tests.
Test environment & equipment set-up
ensures proper configuration of software, hardware, and tools needed to administer tests and record data.
Participant consent forms
collects participant agreement to take part in the usability study.
Pre-test questionnaire
Collect background info about participants like demographics, familiarity with the domain, etc.
Post-task questionnaire
gather participant feedback about the ease/difficulty of specific tasks.
Post-test questionnaire
overall feedback about the experience from participants.
Session recordings/notes
complete record of tester comments, behaviors, issues during usability sessions.
Observation highlights memo
summary of notable observer insights from conducting the sessions.
Findings report
complete detailed analysis of results, issues identified, recommendations based on usability study.
Presentation deck
summarizes key findings, takeaways, recommendations for stakeholders.