UX Digital Product Audit

Juan Garces

Starting at

$

1,500

About this service

Summary

Uncover the hidden friction points killing your conversions and user satisfaction. Through comprehensive user experience analysis, I identify exactly what's preventing your product from reaching its full potential and provide actionable solutions you can implement immediately.
Benefits
Increase Conversions: Identify and fix bottlenecks reducing your conversion rates.
Improve User Satisfaction: Eliminate frustration points that drive users away.
Reduce Support Tickets: Fix usability issues before they become customer complaints.
Data-Driven Insights: Get objective analysis backed by UX principles and user data
Quick ROI: Implement high-impact improvements within days, not months.
Competitive Advantage: Understand how you stack against competitors.
What's Included
Comprehensive heuristic evaluation using proven UX principles.
User journey mapping and friction point identification.
Mobile and desktop usability assessment.
Accessibility audit and compliance review.
Prioritized improvement recommendations with impact estimates.
Quick-win suggestions for immediate implementation.
Detailed audit report with visual annotations.

Process

Deep Dive Analysis
Product walkthrough and goal alignment.
User flow mapping and journey analysis.
Heuristic evaluation across all key pages/screens.
Technical and accessibility assessment.
User behavior data review (if available)
Mobile experience evaluation
Insights & Recommendations
Findings compilation and prioritization.
Solution design and recommendation development.
Report creation with visual documentation.

FAQs

  • Can you audit mobile apps or just websites?

    I audit both web and mobile app experiences, including cross-platform consistency issues.

  • How technical do the recommendations get?

    Recommendations are solution-focused, not technical implementation details. I focus on what needs to change and why, leaving how to your development team.

  • What's the difference between this and user testing?

    This is expert evaluation based on proven UX principles. User testing involves real users and would be a separate, complementary service.

  • What if we disagree with some findings?

    All recommendations come with explanations based on UX principles. We'll discuss any concerns and adjust priorities based on your business context.

What's included

  • Comprehensive Audit Report

    Comprehensive evaluation of your product's usability using proven UX principles. Covers desktop and mobile experiences, user journeys, navigation patterns, and conversion flows to identify all friction points affecting user satisfaction and business goals.

  • Priority Issue Identification

    All usability problems ranked by impact vs. effort using a severity matrix. Issues categorized as Critical (fix immediately), High (30 days), or Medium (next quarter) with clear business impact rationale for each prioritization.

  • Redesign Recommendations

    Specific, actionable solutions for each identified problem including wireframe sketches and UI suggestions. Each recommendation explains the reasoning, expected improvements, and implementation approach for your development team.

  • Quick-Win Improvements

    5-10 high-impact changes requiring minimal development effort - copy tweaks, button optimizations, form improvements, and visual hierarchy adjustments. Includes implementation difficulty and time estimates for immediate results.

Recommendations

(5.0)

Jose Fuentes • Puerto de Mamonal

Client • Nov 14, 2024

Recommended

Excellent knowledge of Figma and design systems. Delivered on time and was a pleasure to work with. Highly recommended!

Recommended

Second contract with Juan. Reliable and helpful again.


Client • Dec 27, 2024

Recommended

Five stars! This is our third contract with Juan Garces—no better review than a repeat customer.


Client • Mar 4, 2025

Recommended

4th contract. Flawless. All good.


Client • May 5, 2025

Duration

2 weeks

Skills and tools

UI Designer

UX Designer

UX Engineer

Figma

Figma

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