Develop a Custom AI Chatbot for Your Business (ChatGPT/OpenAI)
Starting at
$
50
/hrAbout this service
Summary
FAQs
Can the bot use our private data?
Yes. I index your approved sources (FAQs, docs, KB, CRM) and use retrieval (RAG) so answers cite your content.
How do you prevent “hallucinations”?
Strict prompting, retrieval constraints, refusal behaviors for unknowns, and analytics + transcript reviews to keep accuracy high.
Which channels do you support?
Website widget, WhatsApp (Cloud API/Twilio), Slack, Messenger, and custom web/mobile apps.
Can it perform real actions?
Absolutely book meetings, create/support tickets, send emails, update CRM records, and more via secure APIs.
How long to launch?
Focused FAQ/lead bot: 1–2 weeks. Multi-channel workflows: 3–4 weeks, depending on scope and data readiness.
Is our data safe?
I follow privacy-first setup: least-privilege keys, encrypted storage where applicable, optional PII redaction, and alignment with your policies.
What's included
Deliverable 1: Strategy & Conversation Design
We define goals (support, lead gen, internal helpdesk), map intents/flows, tone of voice, guardrails, and escalation rules.
Deliverable 2: Bot Implementation (OpenAI + Best-Practice Prompting)
Production bot with robust prompts, memory strategy, error handling, and safe fallbacks so replies stay on-brand and useful.
Deliverable 3: Knowledge Integration (RAG over Your Content)
Connect your FAQs, docs, knowledge base, or CRM via embeddings/vector search so answers are grounded in your truth, not the open web.
Deliverable 4: Actions & Workflows
Enable real tasks: create tickets (Zendesk/HubSpot), book meetings, send emails, log to CRM, check order status—via secure APIs.
Deliverable 5: Multichannel Deployment
Add the bot to Website widget, WhatsApp (Cloud API/Twilio), Slack, Messenger, or a custom app. End-to-end testing included.
Deliverable 6: Analytics & Continuous Tuning
Dashboards for usage, resolution rate, deflection, and CSAT. I review transcripts and iterate prompts/retrieval for higher accuracy.
Deliverable 7: Handoff & Documentation
Admin docs + a short video walkthrough so your team can update knowledge, review chats, and extend intents confidently.
Optional Add-ons
- Human handoff to live agents (Intercom/Zendesk/HubSpot) with full chat context - Authentication for account-specific answers (user login, roles/permissions) - Multilingual support (add languages + tone presets) - Compliance & safety hardening (PII redaction, rate limits, audit logs, data retention policy) - Ongoing optimization plan (monthly reviews, new intents, A/B prompt tests)
Recommendations
(5.0)
Client • Oct 22, 2025
Recommended
Marc communicates excellent and is very professional and knowledgeable. I highly recommend him for your projects!!
Recommended
Marc has done some incredible work. He is very professional and good to work with. His work is top notch, and he delivers his task in a reasonable and timely manner. I highly recommend Marc for your project.
Client • Dec 9, 2025
Recommended
Marc continues to do excellent work. He is a top notch professional. He communicates well and is a pleasure to do business with!!
Client • Dec 19, 2025
Client • Oct 22, 2025
Recommended
I enjoyed working with Marc. He's an easy going guy that actually knows his stuff. I was a bit worried when we hit some snafus, but he got the job done. Note: Allow more time than you think because we hit delays with Replit and Supabase
Client • Sep 22, 2025
Recommended
Professional negotiations and high quality project management and work product. Was very flexible to adjust deliverables when asked on many of the different projects I’ve outsourced to Marc.
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