Bilingual Customer Service Agent

Genesis Perier Javier

(0)

Starting at

/hr

About this service

Summary

Bilingual Customer Service Agent

Are you looking for a Customer Service Agent? You are on the right track!

I consider myself a hardworking girl with fast learning skills, good problem-solving skills, and excellent listening skills.

I bring more than three and a half years of valuable experience as a customer support agent catering to international companies. My proficiency in both English and Spanish allows me to effectively communicate and assist a diverse range of clients. Throughout my journey, I have honed qualities of patience, proactivity, engagement, and a strong personal drive, which have become pillars of my approach to this dynamic industry.

I can help your business with:

✉️ Email Management

⌨️ Chat Support

☎️ Outbound/ Inbound calls

📞 Cold calling

✍🏻 Admin duties

👩🏻‍🏭 Floor support

📈 QA

📆 Appoinment Scheduling

👩🏻‍🏭Recruiter

🗳️ Data Entry

🖥️ Web research

📁 File Conversion (Word to PDF or Excel to PDF) (Able to convert and type of document)

✅ Microsoft Office (Word, PowerPoint, Google Docs, Google Slides, and google Excel)

What's included

Effective Communication
Ability to communicate clearly and empathetically, ensuring a positive and personalized customer experience.
Active Listening
Actively listening to customer concerns and inquiries, allowing for accurate understanding and efficient problem resolution.
Patience and Empathy
Patient in handling customer queries and empathetic in addressing their needs, fostering a sense of understanding and trust
Problem-Solving Skills
Proven ability to analyze situations, identify issues, and provide effective solutions promptly, ensuring a smooth customer journey.
Time Management
Efficient in prioritizing tasks to meet service level agreements (SLAs) and ensure timely responses to customer inquiries.
Conflict Resolution
Capable of navigating and resolving conflicts with a diplomatic and solution-oriented approach, turning challenges into opportunities for customer satisfaction.
Team Collaboration
Work collaboratively with internal teams to address customer concerns, share insights, and contribute to ongoing improvement initiatives.