What's included

• Effective Communication

  Ability to communicate clearly and empathetically, ensuring a positive and personalized customer experience.

• Active Listening

  Actively listening to customer concerns and inquiries, allowing for accurate understanding and efficient problem resolution.

• Patience and Empathy

  Patient in handling customer queries and empathetic in addressing their needs, fostering a sense of understanding and trust

• Problem-Solving Skills

  Proven ability to analyze situations, identify issues, and provide effective solutions promptly, ensuring a smooth customer journey.

• Time Management

  Efficient in prioritizing tasks to meet service level agreements (SLAs) and ensure timely responses to customer inquiries.

• Conflict Resolution

  Capable of navigating and resolving conflicts with a diplomatic and solution-oriented approach, turning challenges into opportunities for customer satisfaction.

• Team Collaboration

  Work collaboratively with internal teams to address customer concerns, share insights, and contribute to ongoing improvement initiatives.