Creating the best Customer Service & Onboarding Experience
Shalom Ukpai
(0)
Starting at
$
25
About this service
Summary
Handle customer complaints by providing solutions, often within a time limit to ensure the customer is satisfied.
Learn to identify customer needs or desires in order to recommend the appropriate product or service.
Learn the software systems used by the company to be able to communicate effectively with incoming inquiries.
Keep a record of incoming inquiries to be able to reference at a later date.
Be able to process orders, forms, applications, or requests.
Work with colleagues when necessary to resolve customer complaints.
Provide feedback to other departments to help improve sales, marketing, and business processes.
Learn about the products inside and out to be able to answer any questions from customers.
What's included
Customer Service Specialist
I possess the ability to build long lasting professional relationships with clients, troubleshoot technical problems and provide product demonstrations to B2B SaaS industries.
Skills and tools
Customer Support Representative
MailChimp
Microsoft Excel
Microsoft Word
Technical Support
Zapier
Work with me