What's included

• Project plan

  Document expectations from this project in terms of business impacts

• Capture existing processes and list issues by severity

  Spreadsheet and/or diagram outlining existing processes, owners, durations, etc. Highlight problem areas (e.g. waste, slowness, confusion, etc)

• Prioritised list of improvement ideas

  Work with the team to create a backlog of potential improvements, and select the most promising using evaluation criteria

• Implement and measure improvements

  Manage short projects to experimentally rollout out improvements measuring the improvements against existing performance