Format: 10–15 Minute Loom/Screen Recording (Video Link)
I will record a raw, unscripted walkthrough of your product, simulating a new user’s first experience. I will narrate my thought process out loud as I attempt to complete your core tasks (e.g., "Sign Up," "Purchase," or "Onboard").
Why this matters: You and your team are too close to the product to see the friction. This video reveals the exact moments where users get frustrated, confused, or stuck, giving you an undeniable "user's eye view" of your churn problems.