eCommerce Expert | Digital Selling & Customer Engagement Expert

Sylvia Ekabua

(0)

Starting at

/hr

About this service

Summary

With hands-on experience managing an online shop catalog on WhatsApp, I specialize in creating streamlined, customer-friendly shopping experiences. I offer expertise in catalog management, real-time customer engagement, and optimized purchase processes tailored for messaging platforms. By leveraging WhatsApp's social commerce features, I make it easy for customers to browse, ask questions, and make purchases seamlessly, all within one platform. I combine my e-commerce knowledge with strong interpersonal skills to provide prompt and personalized service, turning inquiries into sales quickly and effectively. My approach not only enhances accessibility but also builds customer trust and loyalty, ensuring a positive and convenient shopping experience every time.

What's included

Platform Setup & Configuration
Full setup of an e-commerce platform or online shop catalog, including account creation, branding, and payment gateway integration.
Product Catalog Management
Organized and optimized product listings with detailed descriptions, high-quality images, and relevant categories for easy navigation.
Customer Support Plan
A setup for handling inquiries, returns, and post-sale interactions, including automated replies or live support options.
Sales Analytics and Reporting
Regular reports and insights on traffic, sales, and customer behavior to drive ongoing improvements and strategies.
Training & Documentation
Comprehensive guidance for the client's team on managing the store, including tutorials or documentation for key processes.
Inventory Management System
Tools or processes to track stock levels, manage orders, and ensure product availability across platforms.

Example projects