For teams where production mostly works but still leans on heroic operators, noisy telemetry, or runbooks nobody has tested. The same method as the Critical System Legibility Review, pointed at one critical service family.

An ownership and dependency map for the service.

An observability read. What the telemetry can answer, and what it cannot.

An incident and escalation review, including who can call the stop.

A disaster recovery read. What evidence says recovery works outside the slide deck.

The top reliability risks, ranked.

The first corrective move and a short prioritized backlog.

A two-page leadership readout.

Best fit. SaaS and regulated platforms, infrastructure teams, and engineering orgs that grew faster than their reliability operating model.

How it runs. A 30-minute intake to pick the service. An async handoff of what you already have. The readout within five business days of intake. Your time, under an hour.

Price. Standard $5,000. Founding rate $2,500 for the first engagements. Message me first and I will send the founding offer. A second service family is scoped separately.

Why me. Twenty-plus years across cloud platforms, SRE, incident command, and disaster recovery, much of it inside regulated boundaries. Contracted through Heron Group LLC.