Email and Customer Service Management
Starting at
$
10
/hrAbout this service
Summary
What I Offer:
Timely Responses: I handle customer inquiries swiftly, ensuring they feel valued and heard.
Issue Resolution: I troubleshoot and resolve issues efficiently, providing clear and actionable solutions.
Professional Communication: I maintain a friendly and professional tone in all interactions, building positive relationships with customers.
Detailed Record-Keeping: I keep meticulous records of interactions, helping to track trends and improve service quality.
Collaboration: I work closely with your team to address complex issues and enhance overall customer satisfaction.
With a strong background in customer service and a commitment to excellence, I’m here to help your business thrive by creating exceptional customer experiences. Let’s elevate your customer support together!
What's included
Customer Inquiry Management
Respond to customer emails within minutes to ensure prompt assistance. Categorize and prioritize inquiries for efficient handling.
Issue Resolution
Identify and troubleshoot customer issues, providing clear and effective solutions. Follow up with customers to confirm resolution and satisfaction.
Customer Relationship Building
Foster positive relationships through empathetic and professional communication. Provide personalized support to enhance customer loyalty.
Skills and tools
Customer Success Manager
Customer Support Representative
Community Manager
Gmail
Gorgias
Slack
Zendesk