Customer Support Specialist for E-Commerce

Wendy Mwende

5

(1)

Starting at

$

20

/hr

About this service

Summary

I handle customer inquiries, manage support tickets, and maintain customer satisfaction for e-commerce businesses, ensuring prompt and effective solutions. What sets me apart is my commitment to delivering exceptional customer experiences, building loyalty, and enhancing brand reputation.

What's included

  • Customer Support Specialist

    Set up customer support channels (live chat, email) Creation of FAQ documentation and support guides Management of 50+ support tickets per week Customer satisfaction survey results and improvements Weekly performance report on support team

Recommendations

(5.0)

Recommended

Wendy's adaptability and skillset were invaluable during our project. She quickly grasped the project requirements and provided creative solutions to challenges. Her expertise was a true asset, and I'd confidently recommend her to anyone looking for a talented freelancer who can hit the ground running.

Skills and tools

Customer Success Manager
Customer Support Representative
Community Manager
Freshdesk
Gorgias
HubSpot
Intercom
Zendesk

Work with me

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