Customer Support Specialist for E-Commerce

Starting at

$

20

/hr

About this service

Summary

I handle customer inquiries, manage support tickets, and maintain customer satisfaction for e-commerce businesses, ensuring prompt and effective solutions. What sets me apart is my commitment to delivering exceptional customer experiences, building loyalty, and enhancing brand reputation.

What's included

  • Customer Support Specialist

    Set up customer support channels (live chat, email) Creation of FAQ documentation and support guides Management of 50+ support tickets per week Customer satisfaction survey results and improvements Weekly performance report on support team

Recommendations

(5.0)

I’ve had the pleasure of working with Wendy Mwende at Taraipi Automation, where she excels as our HR Manager. Wendy has been instrumental in managing our team, recruiting key personnel, and fostering a positive company culture. Her expertise in creating job requirements, handling recruitment for our sales and marketing teams, and managing various projects using our project management system makes her a highly valuable asset. I highly recommend Wendy for any future opportunities

Angelus Mugo

Client • Dec 7, 2024

Wendy Mwende exceeded my expectations. She is a seasoned professional with an excellent grasp of MS Excel, Google Sheets, and Google App Sheets. I enjoyed working with her thanks to her resilience, hard work, trustworthiness, and attention to detail. I would highly recommend working with her.

Wendy's adaptability and skillset were invaluable during our project. She quickly grasped the project requirements and provided creative solutions to challenges. Her expertise was a true asset, and I'd confidently recommend her to anyone looking for a talented freelancer who can hit the ground running.


Skills and tools

Customer Success Manager
Customer Support Representative
Community Manager
Freshdesk
Gorgias
HubSpot
Intercom
Zendesk

Work with me