Customer Support Specialist for E-Commerce Wendy Mwende
I handle customer inquiries, manage support tickets, and maintain customer satisfaction for e-commerce businesses, ensuring prompt and effective solutions. What sets me apart is my commitment to delivering exceptional customer experiences, building loyalty, and enhancing brand reputation.
What's included
Customer Support Specialist
Set up customer support channels (live chat, email)
Creation of FAQ documentation and support guides
Management of 50+ support tickets per week
Customer satisfaction survey results and improvements
Weekly performance report on support team
Starting at$20 /hr
Tags
Freshdesk
Gorgias
HubSpot
Intercom
Zendesk
Community Manager
Customer Success Manager
Customer Support Representative
Service provided by
Wendy Mwende Kenya
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- Paid projects
- 5.00
- Rating
- 28
- Followers
Customer Support Specialist for E-Commerce Wendy Mwende
Starting at$20 /hr
Tags
Freshdesk
Gorgias
HubSpot
Intercom
Zendesk
Community Manager
Customer Success Manager
Customer Support Representative
I handle customer inquiries, manage support tickets, and maintain customer satisfaction for e-commerce businesses, ensuring prompt and effective solutions. What sets me apart is my commitment to delivering exceptional customer experiences, building loyalty, and enhancing brand reputation.
What's included
Customer Support Specialist
Set up customer support channels (live chat, email)
Creation of FAQ documentation and support guides
Management of 50+ support tickets per week
Customer satisfaction survey results and improvements
Weekly performance report on support team
$20 /hr