What's included

• Expert Domestic IT Troubleshooting Solutions – Fast, Reliable, and On-Demand

  As a seasoned IT professional with a proven track record working with industry leaders like MasterCard and Google, I provide top-tier IT support, troubleshooting, and setup services across the U.S. Whether you're facing technical issues, need a reliable technician to get your business back online, or require ongoing support, I have the expertise and flexibility to deliver efficient solutions – NO MATTER YOUR LOCATION. What I Deliver: On-Site Troubleshooting and IT Support I provide comprehensive support for issues ranging from hardware malfunctions to software diagnostics. With years of experience, I can quickly identify and resolve problems to minimize your downtime. Workstation and Equipment Setup I handle full office setups, from workstations and docking stations to peripheral devices and network connectivity. I've successfully completed large-scale deployments for Fortune 500 companies. Cybersecurity Expertise With a background in cybersecurity, I ensure that systems are set up with optimal security measures, protecting your business from potential threats and vulnerabilities. Remote and On-Site Availability Based in NYC but available to travel domestically, I provide both remote and on-site services as needed. My goal is to ensure fast, efficient, and professional service wherever you are. Service-Level Agreements (SLAs): Response Time: Guaranteed response within 1 hour for remote support and within 24-48 hours for on-site requests, depending on location. Resolution Time: Issues resolved within 1 business day for most troubleshooting tasks, or a clear plan of action provided for more complex challenges. Travel SLA: For on-site requests, arrival within 24–48 hours, ensuring swift service nationwide. Availability: I offer 24/7 support with flexible scheduling to fit your business needs. Competitive Pricing: Travel Costs: All travel expenses, including airfare and lodging, are charged at cost or can be rolled into a customized flat travel fee. Why Choose Me? Experience and Expertise: Extensive hands-on experience with major IT systems, deployments, and troubleshooting. Nationwide Availability: Available to travel anywhere in the U.S., ensuring no location is out of reach. Proven Track Record: Previous work with Mastercard, Google, and other prominent clients guarantees your business is in trusted hands. Cybersecurity Focus: Incorporating best practices to safeguard your systems during troubleshooting and setup.