Contact Center Headcount Planning Consultation
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About this service
Summary
Offer specialized support in contact center environment headcount/resource sizing solutions. Utilize extensive experience to build effective and usable contact center solutions.
What's included
Headcount Planning Guidance Structure
We will discuss your HC planning challenges and needs and define a plan for how to build a headcount model.
Skills and tools
Business Analyst
Business Strategist
Microsoft Excel
Microsoft Power BI
Industries
Contact Management
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