Customer Support Representative
Starting at
$
10
/hrAbout this service
Summary
• Manage your accurate customer records and manage relationship
• Managing a client's calendar and inbox and internet research
• Data entry and expense tracking
• Retained existing clients and developed new accounts by extending high quality and efficient support service.
• Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution.
• Improved operations through consistent hard work and dedication.
• Respond to emails and phone calls and Schedule meetings
• Travel research, Booking itinerary and accommodations
• Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
• Created customer support strategies to increase customer retention.
• Develops Healthy Customer Relationship and Builds Trust and Transparency with Clients.
• Evaluates, Analyzes Customer Needs and Create presentations, as assigned.
• Dealing with prospecting clients, Closing sells and booking calls for clients.
• On-boards New Clients and acts as a Customer Advocate
• Promotes Customer Loyalty and experience and Perform market research.
• Prepare customer spreadsheets and keep online records.
What's included
Customer Support Representative
Customer Service Support specialist/Zendesk, Intercom, HubSpot Specializes in Email, Phone & Chat Support If your business doesn't have a customer service specialist to be helping you in your daily dealings and activities and also manage your clients with problem-solving, high quality and efficient support services which means you are undergoing a lot of stress in that your business. But I am here to ease that your stress by doing the following for growth of your organization. I am an English speaker, I write and speak proficiently, I am very proactive, well focus, problem-solver, given attention to details, result-driven, fast learner and an excellent communicator as well as can perform my duties with or without supervision. I also work and blend with my client requirement to enable excellent job satisfaction and give in the best result because that my main priority to my clients. I am good with the following tools • Slack, Discord, Google meet, Zoom, Microsoft team, Telegram, WhatsApp • Asana, Trello, Teamwork • Google drive, Dropbox, One drive • Intercom, Zendesk, HubSpot, Salesforce • Mail chimp, Sendfox, Get Response • Vimeo, Loom, YouTube • Calendly, Google calendar • spreadsheet, excel, Jot form I am ever ready and willing to work with you. Kindly reach out to me let's work together.
Skills and tools
Work with me