Customer Support Representative

INNOCENTIA ONYEAKAZI

Starting at

$

10

/hr

About this service

Summary

• Manage your accurate customer records and manage relationship
• Managing a client's calendar and inbox and internet research
• Data entry and expense tracking
• Retained existing clients and developed new accounts by extending high quality and efficient support service.
• Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution.
• Improved operations through consistent hard work and dedication.
• Respond to emails and phone calls and Schedule meetings
• Travel research, Booking itinerary and accommodations
• Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
• Created customer support strategies to increase customer retention.
• Develops Healthy Customer Relationship and Builds Trust and Transparency with Clients.
• Evaluates, Analyzes Customer Needs and Create presentations, as assigned.
• Dealing with prospecting clients, Closing sells and booking calls for clients.
• On-boards New Clients and acts as a Customer Advocate
• Promotes Customer Loyalty and experience and Perform market research.
• Prepare customer spreadsheets and keep online records.

What's included

  • Customer Support Representative

    Customer Service Support specialist/Zendesk, Intercom, HubSpot Specializes in Email, Phone & Chat Support If your business doesn't have a customer service specialist to be helping you in your daily dealings and activities and also manage your clients with problem-solving, high quality and efficient support services which means you are undergoing a lot of stress in that your business. But I am here to ease that your stress by doing the following for growth of your organization. I am an English speaker, I write and speak proficiently, I am very proactive, well focus, problem-solver, given attention to details, result-driven, fast learner and an excellent communicator as well as can perform my duties with or without supervision. I also work and blend with my client requirement to enable excellent job satisfaction and give in the best result because that my main priority to my clients. I am good with the following tools • Slack, Discord, Google meet, Zoom, Microsoft team, Telegram, WhatsApp • Asana, Trello, Teamwork • Google drive, Dropbox, One drive • Intercom, Zendesk, HubSpot, Salesforce • Mail chimp, Sendfox, Get Response • Vimeo, Loom, YouTube • Calendly, Google calendar • spreadsheet, excel, Jot form I am ever ready and willing to work with you. Kindly reach out to me let's work together.

Skills and tools

Customer Support Representative

Google Docs

Google Docs

Microsoft Office 365

Microsoft Office 365

More services

Virtual Assistant/Professional Customer Service /Data Entry spec

STARTING AT

$10/hour

hourly rate, 2 Weeks