Customer Support Specialist
Starting at
$
25
/hrAbout this service
Summary
FAQs
How many years of experience?
I have over four years of experience as a customer support specialist.
What industries have I worked for?
I have over four years of experience as a customer support specialist, with a background in SaaS industries including Telecommunications, Healthcare, Email Automation, and Telehealth software.
What makes me stand-out out of all the applicants?
I am detail-oriented and meticulous when managing competing priorities within tight deadlines. I do best in jobs where I can draw on my personal experiences to positively impact others and use original thinking to solve problems and accomplish objectives.
What's included
Resolving customer inquiries, concerns, and complaints.
Resolving customer inquiries, concerns, and complaints timely by answering emails, tickets and incoming calls from customers as soon as it comes in.
Providing accurate and timely information to customers.
Providing accurate and timely information to customers by mastering the product and SOP's.
Ensuring customer satisfaction and positive experiences.
Ensuring customer satisfaction and positive experiences by making the customer feel that their issues are a top priority by making them feel that they are acknowledged and keeping them up to date.
Maintaining customer records and documentation.
Maintaining customer records and documentation by noting all the transactions done from inquiry to the process and resolution.
Collaborating with other teams, such as sales and technical support, to address customer needs.
To address customer needs, my role as a support will be collaborating with other teams to make sure all fields of the issue are addressed.
Skills and tools
Industries