Customer Support SpecialistCheisene Rhyl Bisnar
I have over four years of experience as a customer support specialist, with a background in SaaS industries including Telecommunications, Healthcare, Email Automation, and Telehealth software. I manage all customer inquiries and reports related to both technical and billing issues.
What's included
Resolving customer inquiries, concerns, and complaints.
Resolving customer inquiries, concerns, and complaints timely by answering emails, tickets and incoming calls from customers as soon as it comes in.
Providing accurate and timely information to customers.
Providing accurate and timely information to customers by mastering the product and SOP's.
Ensuring customer satisfaction and positive experiences.
Ensuring customer satisfaction and positive experiences by making the customer feel that their issues are a top priority by making them feel that they are acknowledged and keeping them up to date.
Maintaining customer records and documentation.
Maintaining customer records and documentation by noting all the transactions done from inquiry to the process and resolution.
Collaborating with other teams, such as sales and technical support, to address customer needs.
To address customer needs, my role as a support will be collaborating with other teams to make sure all fields of the issue are addressed.
FAQs
I have over four years of experience as a customer support specialist.
I have over four years of experience as a customer support specialist, with a background in SaaS industries including Telecommunications, Healthcare, Email Automation, and Telehealth software.
I am detail-oriented and meticulous when managing competing priorities within tight deadlines. I do best in jobs where I can draw on my personal experiences to positively impact others and use original thinking to solve problems and accomplish objectives.
Cheisene Rhyl's other services
Starting at$25 /hr
Tags
HubSpot
Intercom
Slack
Stripe
Zendesk
Community Manager
Community Support Specialist
Customer Support Representative
Service provided by
Cheisene Rhyl Bisnar Philippines
Customer Support SpecialistCheisene Rhyl Bisnar
Starting at$25 /hr
Tags
HubSpot
Intercom
Slack
Stripe
Zendesk
Community Manager
Community Support Specialist
Customer Support Representative
I have over four years of experience as a customer support specialist, with a background in SaaS industries including Telecommunications, Healthcare, Email Automation, and Telehealth software. I manage all customer inquiries and reports related to both technical and billing issues.
What's included
Resolving customer inquiries, concerns, and complaints.
Resolving customer inquiries, concerns, and complaints timely by answering emails, tickets and incoming calls from customers as soon as it comes in.
Providing accurate and timely information to customers.
Providing accurate and timely information to customers by mastering the product and SOP's.
Ensuring customer satisfaction and positive experiences.
Ensuring customer satisfaction and positive experiences by making the customer feel that their issues are a top priority by making them feel that they are acknowledged and keeping them up to date.
Maintaining customer records and documentation.
Maintaining customer records and documentation by noting all the transactions done from inquiry to the process and resolution.
Collaborating with other teams, such as sales and technical support, to address customer needs.
To address customer needs, my role as a support will be collaborating with other teams to make sure all fields of the issue are addressed.
FAQs
I have over four years of experience as a customer support specialist.
I have over four years of experience as a customer support specialist, with a background in SaaS industries including Telecommunications, Healthcare, Email Automation, and Telehealth software.
I am detail-oriented and meticulous when managing competing priorities within tight deadlines. I do best in jobs where I can draw on my personal experiences to positively impact others and use original thinking to solve problems and accomplish objectives.
Cheisene Rhyl's other services
$25 /hr