What's included

• Detailed Product & Service Feedback Report

  An in-depth, "to-the-point" analysis covering your product or service’s: 1. Customer Journey — Evaluates the end-to-end user experience to identify friction points and moments of delight. 2. UX/UI — Analysis of design effectiveness, including usability, accessibility, and visual appeal. 3. Core Features & Functionalities — Insight into your product’s primary elements, identifying what resonates with users and areas for enhancement.

• Qualitative Customer Insights

  Direct insights from your customer base through qualitative interviews and data analysis: 1. Conducted personally by me, ensuring a thorough understanding of user needs and pain points. 2. A synthesized feedback summary, distilling qualitative findings into a concise, actionable format. Deliverable: A user insights report highlighting key themes, supported by real customer quotes, data points, and feedback.

• Strategic Action Plan

  A guided list of recommended actions for each area of your product or team’s development process: 1. To Keep, Improve, Start — Clarity on what should remain as is, where improvements are needed, and new areas for development. Categories covered include: 1. Product Team Workflow — Suggestions to enhance or streamline team routines, improve collaboration, and maximize productivity. 2. Technological Enhancements — Recommendations for technical adjustments or upgrades to improve functionality or performance. 3. Operational Adjustments — Practical changes to optimize the service/product’s operations. 4. Financial Considerations — Suggestions to improve cost-efficiency and boost product/service profitability. Deliverable: A clear action plan document, organized by category, with actionable steps for each area.

• Feedback Presentation & Workshop

  A session designed to align your team on next steps and gather any further input. 1. Presentation of findings, featuring visuals, data points, and a summary of key insights. 2. Interactive Workshop with your team to finalize the action list and ensure alignment on priorities. Deliverable: A feedback presentation file and action items list created collaboratively with your team during the workshop.