Customer Service (Email & Chat Support) Specialist

Nojus Spūdys

(0)

Starting at

/hr

About this service

Summary

I offer top-tier customer support services designed to meet your unique needs, ensuring helpful assistance and around-the-clock availability. My approach stands out by providing detailed performance metrics, strategic recommendations, and tailored knowledge base content to maximize customer satisfaction and drive continuous improvement.

What's included

Excellent Customer Support
Understanding customer needs and promptly providing helpful assistance through various communication channels like email or live chat apps.
Comprehensive Support Report
Detailed documentation of support activities, including response times, resolution times, and customer feedback.
Customer Interaction Logs
Records of all customer interactions, categorized and tagged for easy reference.
Performance Metrics Dashboard
Visual representations of key performance indicators (KPIs) such as customer satisfaction, first response time, and ticket resolution rate.
Customer Feedback Summary
Analysis and summary of customer feedback gathered during the project, highlighting strengths and areas for improvement.

Skills and tools

Customer Success Manager

Customer Support Representative

Community Manager