What's included

• Monthly Maintenance Report

  Description: A detailed report summarizing all maintenance activities performed on the website during the month, including updates, bug fixes, security patches, performance optimizations, and other relevant tasks. The report provides transparency and accountability, allowing the client to track the status of their website and understand the value of the maintenance service. Format: Digital report in PDF format or accessible through a client portal. Quantity: 1 report per month. Revisions: Clients can request clarifications or additional details on any aspect of the report. Any necessary revisions will be addressed promptly.

• 24/7 Monitoring and Emergency Support

  Description: Continuous monitoring of the website's performance, security, and uptime to detect any issues or anomalies. In the event of critical issues or emergencies such as website downtime, security breaches, or performance degradation, clients have access to 24/7 emergency support. The support team responds promptly and takes necessary actions to resolve the issue and restore the website's functionality. Format: Accessible through email, or phone. Quantity: Continuous monitoring and support. Revisions: Emergency support is provided without limitations, ensuring rapid response and resolution of critical issues to minimize downtime and impact on the client's business.

• Regular Backup and Disaster Recovery Plan

  Description: Scheduled backups of the website's data and files to prevent data loss and ensure business continuity. A documented disaster recovery plan outlines the backup schedule, storage location, restoration procedures, and contingency measures in case of data loss or system failure. This plan ensures that the client's website can be quickly restored to a functional state in the event of unforeseen disasters or emergencies. Format: Digital document detailing the backup and recovery procedures. Quantity: 1 documented disaster recovery plan. Revisions: Clients can request updates or modifications to the disaster recovery plan as needed, especially in response to changes in website infrastructure or business requirements.