Data Entry
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About this service
Summary
I offer expert customer support services designed to provide fast, empathetic, and solutions-focused assistance across email, chat, and phone channels. With over a decade of experience, I excel in transforming customer challenges into positive experiences that strengthen brand loyalty. My unique combination of technical know-how, genuine passion for customer satisfaction, and dedication to continuous improvement ensures reliable, top-tier support for every client.
What's included
Detailed Customer Interaction Logs
Comprehensive records of all customer interactions, including summaries of inquiries, resolutions, and any follow-up actions.
Response Time and Resolution Reports
Metrics on response and resolution times to demonstrate efficiency and adherence to service-level agreements (SLAs).
Customized Support Script or Email Template
Polished templates for consistent and effective customer responses, tailored to common inquiries or brand tone.
Skills and tools
Data Entry Specialist
Google Docs
Google Sheets
Microsoft Excel
Microsoft PowerPoint
Ring Central
Industries
Automotive
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