What's included

• Customer Journey Maps

  Visual representations of the customer's interactions and touchpoints with the brand across different channels.

• Cross-Channel Analytics Report

  Detailed analysis of customer behavior, preferences, and engagement levels across various channels.

• Competitive Benchmarking Analysis

  Comparative assessment of the client's omnichannel performance against key competitors.

• Persona Profiles

  Detailed descriptions of target customer segments based on behavior, preferences, and demographics across channels.

• Recommendation Report

  Actionable insights and recommendations for optimizing the omnichannel customer experience based on research findings.

• Channel-Specific Performance Metrics

  Key performance indicators (KPIs) for each channel to track success and identify areas for improvement.

• Omnichannel Engagement Score

  Overall assessment of the client's omnichannel strategy effectiveness and customer engagement levels.

• Omnichannel Marketing Strategy Roadmap

  Step-by-step plan outlining strategies and tactics for creating a seamless customer experience across channels.

• Customer Feedback Analysis

  Summary of feedback collected from customers across different touchpoints and channels.

• Visual Data Dashboards

  Interactive dashboards providing real-time insights on customer behavior and interactions

• Training and Workshops

  Detailed roadmap for implementing recommended changes to enhance the omnichannel customer experience.