Integrated Customer Experience InsightsNayole Augusto
The Integrated Customer Experience Insights service offers a comprehensive analysis of customer interactions and behaviors across multiple channels, providing valuable insights to enhance the overall customer experience. I deliver detailed customer journey maps, cross-channel analytics reports, and actionable recommendations to help optimize strategies for creating a seamless and engaging omnichannel experience. With this service, clients can better understand their customers, identify opportunities for improvement, and drive growth through enhanced customer engagement.
What's included
Customer Journey Maps
Visual representations of the customer's interactions and touchpoints with the brand across different channels.
Cross-Channel Analytics Report
Detailed analysis of customer behavior, preferences, and engagement levels across various channels.
Competitive Benchmarking Analysis
Comparative assessment of the client's omnichannel performance against key competitors.
Persona Profiles
Detailed descriptions of target customer segments based on behavior, preferences, and demographics across channels.
Recommendation Report
Actionable insights and recommendations for optimizing the omnichannel customer experience based on research findings.
Channel-Specific Performance Metrics
Key performance indicators (KPIs) for each channel to track success and identify areas for improvement.
Omnichannel Engagement Score
Overall assessment of the client's omnichannel strategy effectiveness and customer engagement levels.
Omnichannel Marketing Strategy Roadmap
Step-by-step plan outlining strategies and tactics for creating a seamless customer experience across channels.
Customer Feedback Analysis
Summary of feedback collected from customers across different touchpoints and channels.
Visual Data Dashboards
Interactive dashboards providing real-time insights on customer behavior and interactions
Training and Workshops
Detailed roadmap for implementing recommended changes to enhance the omnichannel customer experience.
Contact for pricing
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Facebook
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Business Strategist
Growth Marketer
Market Researcher
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Nayole Augusto proLisbon, Portugal
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Integrated Customer Experience InsightsNayole Augusto
Contact for pricing
Tags
Facebook
Google Analytics
Instagram
SEMrush
TikTok
Business Strategist
Growth Marketer
Market Researcher
The Integrated Customer Experience Insights service offers a comprehensive analysis of customer interactions and behaviors across multiple channels, providing valuable insights to enhance the overall customer experience. I deliver detailed customer journey maps, cross-channel analytics reports, and actionable recommendations to help optimize strategies for creating a seamless and engaging omnichannel experience. With this service, clients can better understand their customers, identify opportunities for improvement, and drive growth through enhanced customer engagement.
What's included
Customer Journey Maps
Visual representations of the customer's interactions and touchpoints with the brand across different channels.
Cross-Channel Analytics Report
Detailed analysis of customer behavior, preferences, and engagement levels across various channels.
Competitive Benchmarking Analysis
Comparative assessment of the client's omnichannel performance against key competitors.
Persona Profiles
Detailed descriptions of target customer segments based on behavior, preferences, and demographics across channels.
Recommendation Report
Actionable insights and recommendations for optimizing the omnichannel customer experience based on research findings.
Channel-Specific Performance Metrics
Key performance indicators (KPIs) for each channel to track success and identify areas for improvement.
Omnichannel Engagement Score
Overall assessment of the client's omnichannel strategy effectiveness and customer engagement levels.
Omnichannel Marketing Strategy Roadmap
Step-by-step plan outlining strategies and tactics for creating a seamless customer experience across channels.
Customer Feedback Analysis
Summary of feedback collected from customers across different touchpoints and channels.
Visual Data Dashboards
Interactive dashboards providing real-time insights on customer behavior and interactions
Training and Workshops
Detailed roadmap for implementing recommended changes to enhance the omnichannel customer experience.
Contact for pricing