Chat Support Agent

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About this service

Summary

I provide customer support to clients and customers. To effectively do this, I monitor my time and give feedback and reports. Email management is also within my scope.

What's included

  • Chat support for ecommerce and social media

    I will take charge of your chats on your social media or e-commerce platforms.

  • Promptly response to customers

    I respond promptly to queries, complaints, and inquiries from customers. I also escalate when the need arises. Giving reports of activities is also part of what I do. My clients are very important to me and I give my very best in the tasks I carry out.

  • Email Management

    I manage your inbox, create labels, respond to emails, prioritize emails, and escalate when necessary.


Skills and tools

Virtual Assistant
Customer Success Manager
Customer Support Representative
Shopify
Zendesk

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