✳️ Bilingual Customer Success & Onboarding SpecialistMaria Llerena
I’m offering my full Customer Experience Management skills, including customer onboarding, product demos, platform testing and ticket creation, and the development of customer data scorecards. My experience and skills encompass the majority of the customer experience lifecycle, complemented by my empathetic, patient, and strategic approach to relationship building and driving product adoption.
What's included
Onboarding Customers
* Onboard the customer as the first point of contact, identifying their pain points and goals.
* Document meeting notes and build a customer success plan.
* Check in with the customer after the initial onboarding call to see if they are satisfied or have questions.
* Meet with the customer on a weekly or bi-weekly basis, depending on their needs.
Product Demos
* Demo any software or feature to new or current customers.
* Make customers feel confident and self-sufficient using the platform.
* Record Loom videos or create PDF guides to help customers utilize the platform.
* Identify functionalities that customers can adopt.
* Take notes and document feedback from customer demos.
* Upsell and cross-sell functionalities within the SaaS platform.
Troubleshoot Bugs
*Identify bugs within the platform and create ticket requests for the Product team via Productboard or Jira, while keeping customers updated on the status of the issue.
*Test and troubleshoot bug tickets, BEFRs, and feedback requests for customers.
*Ensure all tickets are streamlined, organized, and resolved in a timely manner.
*Cross-collaborate with different teams to resolve customer issues effectively.
Customer Success Insights & Scorecard Development
*Analyze data and develop scorecards highlighting customer wins.
*Provide actionable suggestions to enhance product adoption.
*Conduct pre- and post meetings with customers to address inquiries and concerns.
Contact for pricing
Tags
Confluence
HubSpot
Jira
Trello
Zendesk
Customer Success Manager
Customer Support Representative
Technical Support Specialist
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Maria Llerena Quito, Ecuador
- 3
- Followers
✳️ Bilingual Customer Success & Onboarding SpecialistMaria Llerena
Contact for pricing
Tags
Confluence
HubSpot
Jira
Trello
Zendesk
Customer Success Manager
Customer Support Representative
Technical Support Specialist
I’m offering my full Customer Experience Management skills, including customer onboarding, product demos, platform testing and ticket creation, and the development of customer data scorecards. My experience and skills encompass the majority of the customer experience lifecycle, complemented by my empathetic, patient, and strategic approach to relationship building and driving product adoption.
What's included
Onboarding Customers
* Onboard the customer as the first point of contact, identifying their pain points and goals.
* Document meeting notes and build a customer success plan.
* Check in with the customer after the initial onboarding call to see if they are satisfied or have questions.
* Meet with the customer on a weekly or bi-weekly basis, depending on their needs.
Product Demos
* Demo any software or feature to new or current customers.
* Make customers feel confident and self-sufficient using the platform.
* Record Loom videos or create PDF guides to help customers utilize the platform.
* Identify functionalities that customers can adopt.
* Take notes and document feedback from customer demos.
* Upsell and cross-sell functionalities within the SaaS platform.
Troubleshoot Bugs
*Identify bugs within the platform and create ticket requests for the Product team via Productboard or Jira, while keeping customers updated on the status of the issue.
*Test and troubleshoot bug tickets, BEFRs, and feedback requests for customers.
*Ensure all tickets are streamlined, organized, and resolved in a timely manner.
*Cross-collaborate with different teams to resolve customer issues effectively.
Customer Success Insights & Scorecard Development
*Analyze data and develop scorecards highlighting customer wins.
*Provide actionable suggestions to enhance product adoption.
*Conduct pre- and post meetings with customers to address inquiries and concerns.
Contact for pricing