Unified Contact Management
Starting at
$
60
/hrAbout this service
Summary
FAQs
What problem does Unified Contact Management solve?
It replaces fragmented systems and spreadsheets with a single source of truth for patient and employee data, reducing errors, duplication, and compliance risks.
Who can access the system?
Only authorized staff with role-based permissions and multi-factor authentication can access profiles, ensuring strict control over PHI and sensitive employee data.
Does the system support both patients and staff?
Yes. It manages patient journeys (intake, care, follow-ups) and employee lifecycles (onboarding, credentials, training, utilization) within one unified platform.
How does it integrate with existing healthcare systems?
The system integrates with EHR/EMR and practice management platforms using HL7 and FHIR APIs, enabling real-time data synchronization without manual re-entry.
Is the system HIPAA compliant?
Yes. It includes encryption, audit trails, RBAC, MFA, and secure infrastructure aligned with HIPAA, NIST, and ISO 27001 standards.
Can data be migrated from existing systems?
Yes. Data migration and normalization from legacy systems are part of the implementation process, ensuring continuity and data integrity.
What reporting capabilities are included?
Custom reports on patient demographics, appointment adherence, staff utilization, and operational bottlenecks are available to support planning and decision-making.
How long does implementation take?
Typical implementation takes 8–12 weeks, covering discovery, configuration, data migration, integration testing, and staff training.
What is the starting cost?
Investment starts from $22,000, with final pricing depending on complexity, number of users, integrations, and customization needs.
Is this an off-the-shelf product?
No. The system is developed as a custom solution tailored to each organization’s workflows, scale, and compliance requirements.
What's included
Centralized Security & Compliance
All profiles are housed in one robust, HIPAA-compliant system, fortified with encryption, multi-factor authentication, and granular role-based access controls to safeguard sensitive PHI.
Streamlined Data Management
Effortlessly update patient demographics and staff credentials. Automated workflows and bulk editing significantly reduce administrative burden and eliminate redundant data entry.
Enhanced Team Collaboration
Facilitate seamless internal communication and information sharing through integrated notes and secure messaging, ensuring care teams work with the most current data.
Actionable Reporting & Analytics
Generate detailed, customizable reports on patient demographics, appointment adherence, and staff utilization rates to support strategic planning and identify bottlenecks.
Improved Patient & Staff Experience
More efficient staff workflows and accurate information lead to faster check-ins, personalized communication, and fewer errors, directly enhancing overall satisfaction and productivity.
Skills and tools
Industries