Turn patient feedback into practical action for your healthcare organization. I am a Certified Patient Experience Professional (CPXP) with a background in hospital patient experience management.

I review HCAHPS, Press Ganey, or Qualtrics aggregate reports and properly deidentified comments. I distinguish formal survey measures from qualitative themes, identify potential barriers, and recommend improvement steps leaders can test and measure.

PACKAGE OPTIONS

Experience Snapshot | $95 | 4-day delivery Review up to 30 properly deidentified comments and 1 aggregate survey summary. Receive a theme-based findings brief with 3 priorities, delivered as a PDF report and editable document. This is the package covered by the displayed starting price and duration.

PX Improvement Action Plan | $225 | 7-day delivery Review up to 75 properly deidentified comments and 1 aggregate report. Receive a 3–5 page plan with survey trends when available, feedback themes, suggested actions, KPIs, and responsible roles, in PDF and editable document formats.

Patient Experience Blueprint | $450 | 10-day delivery Review up to 150 properly deidentified comments and 2 aggregate reports. Receive a 5–8 page blueprint with priorities, measurement and follow-up recommendations, plus one written service-recovery or leadership-rounding workflow, in PDF and editable document formats.

Please send only aggregate reports and properly deidentified comments. Do not send names, medical records, or protected health information.

This service is operational consulting, not clinical advice. Results are not guaranteed. Message me to confirm the package and input scope before we begin.