Customer support
Gourav Yadav
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About this service
Summary
Responding to customer queries promptly and accurately, via phone, email, or chat. Identifying customer needs and helping customers use specific features. Analyzing and reporting product malfunctions.
What's included
Improve customer satisfaction
This tactic also gives us an opportunity to interact with these customers again, either to thank them for positive comments or offer to resolve any negative issues they have with our service.
Skills and tools
Customer Support Representative
HubSpot
Oracle
Salesforce
Sass
Zoho CRM
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