What's included

• Team Management

  Build and manage a high-performing support team that delivers exceptional customer experiences, exceeding expectations, and building brand loyalty

• Quality Assurance

  Develop and implement strategies that prioritize customer needs and preferences, driving customer retention and advocacy

• Support Training

  Create and deliver training programs to enhance the skills and knowledge of your support team, ensuring they are equipped to provide outstanding service

• Resource Creation

  Create and maintain self-service resources, such as SOPs, FAQs, and knowledge bases, to empower employees and customers alike to find solutions independently