Customer Support Team Lead
Starting at
$
25
/hrAbout this service
Summary
I build and manage high-performing support teams that deliver exceptional customer experiences, exceeding expectations and building brand loyalty. I'm passionate about creating a customer-centric culture, resolving issues efficiently, and implementing strategies that drive customer retention and advocacy. My ability to empathize with customers and empower support teams ensures positive outcomes and strengthens brand reputation.
What's included
Team Management
Build and manage a high-performing support team that delivers exceptional customer experiences, exceeding expectations, and building brand loyalty
Quality Assurance
Develop and implement strategies that prioritize customer needs and preferences, driving customer retention and advocacy
Support Training
Create and deliver training programs to enhance the skills and knowledge of your support team, ensuring they are equipped to provide outstanding service
Resource Creation
Create and maintain self-service resources, such as SOPs, FAQs, and knowledge bases, to empower employees and customers alike to find solutions independently
Industries
E-Commerce
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