What's included

• UX Audit & Heuristic Review

  A structured evaluation of the existing product to identify usability issues, accessibility gaps, and areas of friction that impact the user experience.

• User Research & Insights

  Analysis of user behavior, feedback, or existing data to understand how users interact with the product and where they struggle or drop off.

• Problem & Opportunity Summary

  A clear breakdown of key UX problems and redesign opportunities, prioritized based on user impact and product goals.

• User Flow Refinement

  Updated user flows that simplify navigation, reduce unnecessary steps, and align interactions with real user behavior.

• UX Recommendations & Next Steps

  Actionable guidance outlining what to implement, why it matters, and how it improves the user experience.

• Design Handoff Documentation

  Clear documentation and notes to support designers, developers, or stakeholders during implementation.