What's included

• Complete Web/Application Software Package

  A comprehensive, fully functional software package tailored to the client’s specific needs, whether for web development, mobile applications, or SaaS platforms, including ERP solutions. This package integrates seamlessly with the client's existing workflows, offering a user-friendly interface and modular functionality. Digital delivery via secure download, cloud access, or app stores, depending on the project type. Includes all necessary installation files and resources for one primary installation with licensing as per agreement. Two rounds of revisions based on client feedback within 45 days of initial delivery.

• User Documentation and Administrator Guides

  Detailed documentation for end-users and administrators, including step-by-step installation, usage guides, and troubleshooting tips. Tailored to include client-specific configurations, workflows, and features. PDF for easy printing and online access for interactive engagement. Unlimited downloads with personalized access for different user levels. One comprehensive revision post-delivery to refine the guides based on user feedback within the first 60 days.

• Customized Training Program

  A set of customized training sessions and materials, including live webinars, video tutorials, and interactive Q&A sessions designed to facilitate smooth adoption and efficient use of the software by all users. Covers key functionalities, customization options, and best practices. Live webinar sessions and access to a recorded video library, along with downloadable materials. Scheduled sessions over the first 3 months post-launch, with unlimited access to recorded resources. Updates to training materials and videos to reflect any major system updates, new features, or user feedback for up to 6 months post-delivery.

• Data Integration and Migration Support

  Tools, scripts, and support services for migrating existing data to the new system safely and efficiently. Includes a comprehensive plan for integration with other systems and services the client uses, ensuring seamless operation and data coherence. Digital tools and guides delivered electronically, with personalized support for the initial migration and integration phase. One round of tool and script adjustments based on the initial migration outcomes within 30 days post-migration.

• Ongoing Support and Maintenance Package

  A tailored support and maintenance package providing priority access to technical support, system updates, security patches, and feature upgrades. Ensures the software remains up to date, secure, and aligned with the client's evolving needs. Access via email, dedicated support portal, and phone. Initial 12-month support with options for renewal. Includes periodic updates to support resources and documentation, addressing new challenges and opportunities as the system evolves.