• Successfully managed media plans to promote products and services, enhancing brand visibility.

• Plans the daily routes of operations associates based on the number of stops, location, type of tasks assigned, customers' needs, and business priorities.

• Collaborated in problem-solving efforts, contributing to a customer satisfaction rating of 95% for 9 consecutive months.

• Contributed to a 15% improvement in overall customer service and retention metrics.

• Increased customer retention by 15% through targeted product promotions.

• Maintained accurate records of leads, customer accounts, and sales, resulting in an error-free database with an 80% reduction in discrepancies.

• Cultivated and maintained strong customer relationships, leading to an average customer retention rate of 60%.

• Facilitated the customer onboarding process, ensuring a smooth transition for new clients.