I provide hands-on customer support and order management for e-commerce businesses, helping resolve the everyday issues that can otherwise consume a store owner's time.

I can assist with customer emails, order questions, shipping and delivery issues, returns, replacements, refunds, product enquiries, and coordination required to bring customer issues to resolution.

My experience includes working inside established e-commerce operations and becoming familiar with the systems, processes and communication standards a business already uses.

• Customer email and inbox support • Order enquiries and order management • Returns, replacements and refunds • Shipping and delivery issues • Product and pre-purchase enquiries • Shopify-based customer support • Customer follow-ups and issue resolution • Internal coordination and documentation

I place particular emphasis on clear communication, attention to detail and taking ownership of an issue until it is resolved.

Whether you need additional support during busy periods or someone dependable to handle customer service on an ongoing basis, we can build the support around your workflow.