What's included

• Audience Communication

  Replying to comments (or hiding/reporting when necessary), chats, and messages. Staying in constant communication with all your fans or customers helps boost audience morale, helps the algorithm keep you relevant on people's feeds, and can help gain insight into what your customers want. This feedback will be given back to you in report formatting after I compile relevant information so you can see what your fans think of your products or services, feedback from customers common complaints/confusions, and more. This report can be done on a weekly or monthly basis depending on the package. This is NOT social media posting or graphic design for posts. This is for established socials that receive larger quantities of comments and messages that need to be responded to/evaluated. This would go hand-in-hand with customer service as some will be directed to your customer service department (example: Mary comments "doesn't work" on a Facebook post promoting your comment. I would direct Mary to call or email your customer service department. Otherwise, comments will be responded to in whatever tone you find fits your brand style.)

• Email Management

  Let me sort through emails from customers/fans, brand deals, and junk mail so you can focus on the most important ones, saving you time and money.

• End of Term Report

  "End of Term Report" is what I include on every project. It outlines what I've done throughout the project, what I've learned about your business/online presence, and may include any relevant observations or areas of improvement I've found throughout my time, just to leave off with a little tidbit of extra value. :)