👩💻 Customer & Technical Support
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About this service
Summary
🆘 Looking for someone to lead your support team? 🆘
📉Need to turn your Customer Reviews around? 📈
👩 Need an extra support agent? (Temporary or Long-term) 👩
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Look no further! With 10+ years of experience leading and building world-class support teams for companies in Healthcare IT, the US Government, the Global Hospitality Industry, and more, you've found the right gal!
Here are just a few of my accomplishments:
✨ Increased CSAT scores from below 40% to above 95% in 60 days.
✨ Increased Customer Retention from 37% to 92% in 90 days.
✨ Won a multi-million dollar contract with the US Government for Support Services using my projected outcomes, training implementations, and support methodologies.
✨ Increased Overall Quarterly Revenue by 20% by training my team to upsell/cross-sell effectively and personably.
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Skills and tools
Customer Success Manager
Community Manager
Intercom
Zendesk
Zoho