Summary

FAQs

• How to Count Screens?

  We count a screen as a distinct, full-page interface where a specific action is performed or a unique purpose is served. We do not count pop-ups, modals, tooltips, or minor overlays. Repetitive screens that follow the same layout and structure with only data changes are also not counted. 

 Only unique screens that require a different design, layout, or functionality are considered. If the structure changes, it’s counted; if only the content changes, it’s not.

• How to count flows?

  We count a flow as the complete process of a user performing a specific task from the moment it begins to when it’s completed. For example: A “Create Invoice” flow starts when the user begins creating an invoice and ends once it’s saved or sent. A “Request Leave” flow starts when the user initiates a leave request and ends when the request is submitted. Each distinct task is counted as one flow, regardless of complexity, as long as it has a clear start and end.

• Why should we invest in UX when our product already works?

  Because working isn’t the same as working well. A product that functions isn’t necessarily one that works best for your users, scales efficiently, or drives business outcomes. Investing in UX helps uncover friction, boost user adoption, reduce support load, and turn your product into a competitive advantage.

• How UX Design is going to increase revenue?

  UX directly influences how users discover, trust, and pay for your product. A well-designed experience reduces drop-offs, shortens sales cycles, and increases conversion rates, whether it’s from trial to paid, free to premium, or first-time to repeat use. 

It also makes upsells and new feature adoption easier by removing friction and making value obvious.

• Why should we redesign instead of just adding new features?

  New features don’t fix old problems. Adding functionality on top of a poor foundation leads to clutter, confusion, and lower adoption. A strategic redesign ensures your core flows are intuitive and scalable, so every new feature fits naturally, adds value, and gets used.

• How will you measure the success of your design work?

  We measure success by tying design outcomes to real product and business goals such as : - fewer human errors, - increased app usability, - improved task completion, - reduced support tickets, and - higher adoption.

• How long will the Quick Win's process take?

  The Quick Win sprint typically takes 4 to 8 weeks, depending on the number of flows and screens involved. It's designed to deliver high-impact results fast.

• Do you also Develop?

  We don’t handle development in-house, but we work closely with reliable development partners we trust. If needed, we’re happy to refer you to teams experienced in bringing our designs to life with the same level of quality and care.

• How do you handle confidential or proprietary data?

  We sign an NDA(Non-Disclosure Agreement ) and an MSA (Master Service Agreement) before project kickoff and use secure tools for communication, file sharing, and storage. Your data stays protected throughout, and you retain full ownership of all project assets.

• Can you skip or remove some steps from the process?

  No, each step is essential to ensure the quality and effectiveness of the final outcome. Skipping steps can compromise both the results and the overall impact.

• How do you ensure our team stays in the loop during the project?

  We keep you involved through weekly updates, collaborative reviews, and transparent access to all design files and documentation.

• Do you provide only UX research services?

  No, we don’t offer research as a standalone service. Instead, we include it as part of our full UI/UX design process to guide informed, actionable design decisions.

• Can you redesign just part of our product, like one feature or flow?

  No, we don’t take on isolated redesigns. UX is deeply interconnected, and changing one part without addressing surrounding flows can lead to more confusion. Our approach looks at the product holistically to ensure consistency, clarity, and long-term usability.

• What should our project’s total budget be ?

  Typically, design accounts for around 20% of a product’s total budget, while the remaining 80% goes toward development, testing, and execution.