Customer Experience Optimization
Contact for pricing
About this service
Summary
I provide services to optimize customer experience by implementing strategies and processes that enhance customer satisfaction and loyalty.
What's included
Customer Journey
Customer journey mapping
Service design
Service design improvements proposal
Actionable insights
Reports presenting improvement opportunities and insights that can leverage the operation, reduce costs and increase efficiency
Skills and tools
Business Consultant
Business Strategist
Customer Success Manager
Google Docs
Microsoft Office 365
Miro
Slack
Trello