What's included

• Customer Support Personnel

  1. Respond to customer inquiries via phone, email, chat, or social media in a timely and professional manner. 2. Resolve customer complaints and issues efficiently and effectively. 3. Provide accurate and helpful information to customers about products or services. 4. Troubleshoot and resolve technical issues or escalate to higher-level support when necessary. 5. Document customer interactions using CRM software or other tools. 6. Follow up with customers to ensure issues are resolved and satisfaction is high. 7. Identify and report recurring issues or areas for improvement. 8. Collaborate with other teams (e.g., sales, marketing, product) to resolve customer issues. 9. Meet or exceed customer satisfaction and resolution targets. 10. Continuously improve knowledge and skills to stay up-to-date with products and services.

• Marketing & Sales Rep

  1. Marketing Strategy: Develop a comprehensive marketing plan aligned with business objectives. 2. Campaign Execution: Plan, launch, and manage marketing campaigns across various channels (e.g., social media, email, paid advertising). 3. Content Creation: Develop high-quality content (e.g., blog posts, videos, graphics) that resonates with target audiences. 4. Lead Generation: Drive leads through various marketing initiatives and ensure effective lead nurturing processes. 5. Brand Management: Maintain and strengthen the brand's image, voice, and messaging across all touchpoints. 6. Analytics and Reporting: Track key performance indicators (KPIs), analyze data, and provide actionable insights to optimize marketing efforts. 7. Social Media Management: Oversee social media presence, create engaging content, and foster community growth. 8. Email Marketing: Develop and execute email campaigns to drive conversions, nurture leads, and build customer relationships. 9. Search Engine Optimization (SEO): Optimize website and content for search engines to improve visibility and organic traffic. 10. Collaboration: Work closely with cross-functional teams (e.g., sales, product, customer success) to ensure aligned goals and effective marketing initiatives. 11. Budget Management: Manage marketing budgets, allocate resources effectively, and ensure ROI-positive marketing initiatives. 12. Market Research: Conduct market research to stay up-to-date with industry trends, competitor analysis, and customer insights. 13. Customer Acquisition: Develop and execute strategies to acquire new customers and drive business growth. 14. Customer Retention: Implement marketing initiatives to retain existing customers and foster loyalty. 15. Marketing Automation: Leverage marketing automation tools to streamline processes, personalize experiences, and enhance efficiency.

• Lead Generation

  1. Research and identify potential customers (leads) through various sources (e.g., databases, social media, industry events). 2. Develop and implement effective lead generation strategies (e.g., email campaigns, content marketing, paid advertising). 3. Create engaging and relevant content to attract potential customers. 4. Qualify leads based on predefined criteria (e.g., company size, job title, industry). 5. Pass qualified leads to sales teams or schedule follow-up appointments. 6. Meet or exceed lead generation targets (e.g., number of leads, lead quality). 7. Continuously optimize and refine lead generation strategies based on data analysis and feedback. 8. Collaborate with sales teams to ensure seamless handoff and follow-up. 9. Stay up-to-date with industry trends and best practices in lead generation. 10. Report on lead generation metrics and adjust strategies accordingly.