→ Instant replies - WhatsApp and SMS answered in your tone, using your own FAQs and documents (vector search), not generic internet answers
→ Voice agent - answers or makes calls, collects the details, books the slot
→ Lead qualification & scoring - serious enquiries separated from time-wasters before your team touches them
→ Appointment booking - checks your calendar and books directly, no back-and-forth
→ CRM updates - every chat logged, contact tagged, pipeline moved automatically
→ Human handover - bot passes to your team when it should, with the full chat attached
→ Error handling & monitoring - retries, fallbacks and alerts built in, so a failed message never disappears quietly