Summary

FAQs

• What platforms do you work with?

  All major automation platforms, and all serverless cloud providers. These include Zapier, Make, N8N Cloud, Automate.io, and more, and Amazon Web Services, Google Cloud Platform, and Azure.

• What about apps or services? Which ones do you work with?

  Any app or service with a working API or integration with an automation platform like the above. I've worked with Pipedrive, Shopify, Hubspot, ActiveCampaign, Xero, Quickbooks Online, SimPRO, Aroflo... the list goes on! If through investigation I find something simply can't be integrated (a truly rare occurrence), I'll bow out gracefully and give you whatever details or recommendations I can to help you in the future.

• 15 minutes isn't enough time, how do I schedule longer meetings?

  Most clients are able to get their ideas and requirements across in a 15 minute meeting, especially with some prior communication via email, but your needs may vary. If 15 minutes really isn't enough, which can be the case for larger builds, I'll invoice you for a 1 - 1.5 hour Discussion Meeting. These are more in-depth and allow us to get down in the weeds with the build.

• What's your prior experience?

  I've delivered three large-scale integrations, walking through design, architecture and handling the implementation itself in AWS. All three were in the finance sector, and involved handling of sensitive information as a part of the security considerations. For smaller projects, I've worked with hundreds of Australian businesses in both systems architecture consulting and delivery of business automation solutions, integrating platforms like Shopify, Hubspot, Pipedrive, Xero, SimPRO and more. As for my own career, I work in this sector as a lead software engineer, and have been in both team lead and senior developer positions on large-scale integration projects, app builds and the like.

• I want to make changes after handover, what do I do?

  Business needs change over time, and sometimes you need to update parts of the project to keep pace. I'm always available for repeat work with clients, but in many cases, I design my builds to be modifiable and extensible, and am happy to help out where needed.

• Do you build full stack apps?

  As a part of this service, no. While I'll build interfaces for some integrations if required, I like to limit this work specifically to automation and integration.

• I have a question about an in-build integration project. What do I do?

  Email me. I'm always available to answer questions or address concerns, and if you need to pivot any requirements, we can discuss that there too.

• How do I see the progress of my integration project?

  I'll keep in touch and let you know exactly where the build is at. There are multiple phases of work involved, and each one has a few "milestones" before we move to the next, which I'll keep you updated on.

• Do you include catch-up meetings or stand-ups?

  No. Apart from your initial briefing call, all meeting time is paid. If you want individual catch-ups/stand-ups for your project, you will need to request that to be included. I'll invoice you for meeting time as we go.

• It's been over a week after handover, and my project suddenly has a showstopping bug! What do I do?

  I provide ad hoc support for critical bugs in any project for up to a month after handover, provided the bugs were not introduced by modifications you or an external party made. Dependent on the severity and complexity, you may be invoiced for time, excluding quick fixes and very small changes.

• What if it's been over a month?

  I'm fairly lenient with the 1 month period, but if it's been a long while, I'll need to reevaluate your project, including another briefing call. I'll then perform triage and give you a time estimate for the bugfixes.

• Do you provide documentation or training?

  Not strictly speaking, no - the Integration Reference Document is a simple overview of your build and what it does, including whatever platforms, applications and resources were used in its creation. If you need documentation or team training, I can provide this as an additional cost alongside your project build.

• How would I refer another business to you?

  Link them to my Contra profile and I'll be happy to discuss projects with them.